North Lanarkshire Leisure (NLL) is a registered Scottish charity, regulated by the Office of the Scottish Charity Regulator (OSCR). The purpose of NLL is to deliver sport, recreational, health improving and social welfare services to the community of North Lanarkshire. NLL is a not for profit company (NPDO) which is limited by guarantee.
North Lanarkshire Leisure’s vision is to provide exceptional customer service and value for money experience through the provision of a range of high quality sport, recreational and health improving activities.
The strategic objectives of the company are:
- To increase participation and improve performance in sport
- To increase visitor numbers
- To attract more visitors from disadvantaged groups
- To improve the service quality and the customer satisfaction rating
- To improve awareness of the North Lanarkshire Leisure Limited products and services
- To maximise revenue, while reducing costs and reinvesting surpluses in the company.
- To raise the profile of sport and leisure services and build the North Lanarkshire Leisure brand and sub-brands.
NL Leisure is responsible for the management and operation of the following venues and activities in North Lanarkshire:
8 swimming pools, 11 sport & leisure centres, 2 golf courses, 1 football stadium, 2 outdoor sports facilities (with Athletics Tracks), 1 ice rink, 15 third generation pitches, Sports Development & Inclusion Services, Health, Wellbeing & Fitness.
North Lanarkshire Leisure wish to consult with all our customers and members on the proposed efficiency savings required for 2018/19.
NLL is a not for profit company with charitable status set up by North Lanakshire Council (NLC) with the purpose to deliver sport, recreational, health improvement and social welfare services to the communities of North Lanarkshire.
NLC provides a management fee to ensure these services are sustained and protected at an affordable cost to the local community. The management fee continues to materially diminish year on year in line with the budget settlement that NLC receive from Central Government and this is compounded by other inflationary cost pressures which means that the current service model is now unsustainable with savings of £2.4m required for 2018/19.
Current opening hours at Kilsyth Swimming Pool, Shotts Leisure Centre and John Smith Pool respectively are under review which will provide savings in the financial subsidy required to operate these sites whilst continuing to retain and investment in service provision during specific periods of the day.
As we fully understand the potential impact that such changes in services may have, NLL have committed to carrying out a customer survey at these venues to sponsor feedback on these proposals and inform the decision making process.
The survey programme will operate for several weeks and will include a range of survey tools including online and face to face interviews. Please check the customer survey available on the NLL Web Site.
Please be assured we welcome your comments and encourage you to participate in the survey to ensure we can make informed decisions in regard to the future planning and provision of local services within a very challenging and unprecedented financial climate.
We must stress at this stage these are only proposals that will require to be approved by NLL Board at the next meeting on 7 March, 2018.
Online survey regarding venue usage at Shotts Leisure Centre, John Smith Pool & Kilsyth Swimming Pool can be found below:
A further public consultation is also taking place in regards to the usage of the Athletics hall at Ravenscraig Regional Sports Facility. This consultation will focus on speaking to the current users and any potential new users of this space.
If you would like to give your views on the future of this space then please complete the following survey.