Customer Charter

North Lanarkshire Leisure is committed to providing exceptional facilities and services for everyone. We aim to provide a personalised customer service and value for money experience through the provision of a range of high quality sport and health improving activities.

Our Customer Charter states our commitment to provide you with quality services and to provide standards by which to measure our performance. It also provides our Team Members with clear standards and expectations to strive for a personalised service and to achieve the Company Vision and Values.

To read our Customer Charter, please click here.

 

Customer Comments

Our Customer Charter states our commitment to provide you with quality services and to provide standards by which to measure our performance. It also provides our Team Members with clear standards and expectations to strive for a personalised service and to achieve the Company Vision and values.

All of our customer complaints, compliments and comments / suggestions are logged on to our ‘eComment’ portal and automatically sent to the most suitably qualified member of our team to deal with.

You can expect to hear from our team within 48 hours. If your points required further investigation or consideration a follow up contact will be made within 7 days.

Although we always strive for the highest standards of customer service, we do recognise that improvements can often be made. North Lanarkshire Leisure are always interested in hearing from our customers and you can help us make improvments by submitting your feedback using the eComment portal below.

Click here for eComment portal

 

 

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About NL Leisure

NL Leisure is a registered Scottish charity, regulated by the Office of the Scottish Charity Regulator (OSCR). The purpose of NL Leisure is to deliver sport, recreational, health improving and social welfare services to the community of North Lanarkshire. NL Leisure is a not for profit company (NPDO) which is limited by guarantee.

NL Leisure's vision is to provide exceptional customer service and value for money experience through the provision of a range of high quality sport, recreational and health improving activities

 

 

Contact

NL Leisure Headquarters

1 Ardgoil Drive,
Cumbernauld,
G68 9NE
01236 341968

Membership Enquiries

accessnl@nlleisure.com

General Enquiries

queries@nlleisure.com

Click here for a full list of venue details