Customer Guidelines

BOOKINGS

You can book up to 7 days in advance by telephone or calling into the centre, please quote your leisure card number. 24 hours notice is required to cancel any booking, failure to do this will result in booking privileges being withdrawn.

RECEPTION

All customers must register at reception every time they use the facilities. This is to ensure your card is kept up to date.

FITNESS CLASSES

You can book Fitness Classes in person or by telephone. For your convenience it is also possible to book online here. Bookings can be made 7 days in advance and fitness class cancellations can also be made on the same page.

GYM ETIQUETTE

Please refer to the notices which are displayed in the Gym.

HEALTH SUITE

Please refer to safety guidelines which are displayed in the Health Suite area.

AMENDMENTS

Amendments to your subscription (eg adding your partner to your subscription) are dealt with at the centre reception. Amendments to Personal or Bank details please contact the Access NL Helpdesk on 01236 341969

LOST CARDS

Please inform reception as soon as possible. A charge for a replacement card will be made at the appropriate rate.

CANCELLATIONS

Please contact the Access NL Helpdesk on 01236 341969 in the first instance regarding cancellation of your subscription. Cancellations can also be submitted in writing to Access NL, 1 Ardgoil Drive, Cumbernauld, G68 9NE, or emailed to accessnl@nlleisure.com. As stated in your direct debit agreement, 30 days notice of cancellation is required. Please note that insufficient notice may result in a further payment being withdrawn.

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About NL Leisure

NL Leisure is a registered Scottish charity, regulated by the Office of the Scottish Charity Regulator (OSCR). The purpose of NL Leisure is to deliver sport, recreational, health improving and social welfare services to the community of North Lanarkshire. NL Leisure is a not for profit company (NPDO) which is limited by guarantee.

NL Leisure's vision is to provide exceptional customer service and value for money experience through the provision of a range of high quality sport, recreational and health improving activities

 

 

Contact

NL Leisure Headquarters

1 Ardgoil Drive,
Cumbernauld,
G68 9NE
01236 341968

Membership Enquiries

accessnl@nlleisure.com

General Enquiries

queries@nlleisure.com

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